We offer free shipping worldwide with fast and traceable shipments using FedEx and DHL services. Platina Watch & Co are responsible for your purchase during the time in transit until it is delivered to you.

DELIVERY

For each product, you will see the estimated delivery time specific to that item on its product page. Orders are usually packed and shipped within 48 hours. Approximate delivery time: 3-7 business days, depending on the destination country. For countries outside the EU, delivery may take longer. During busy periods, high order volumes, or public holidays, delivery times may be extended.

If your order hasn't arrived within two weeks, please contact us, and we will look into the matter. Please note that the provided delivery times are guidelines only and do not account for possible transit delays, such as customs processing. If your purchased product is delayed due to stock availability, you will be informed by Platina Watch & Co via email with further details regarding the delivery time before any further action is taken on your order.

RETURNS AND REFUNDS

At Platina Watch & Co, customer satisfaction is our top priority. If for any reason you are not satisfied with your purchase, you may return it within 14 days of delivery. We offer a full refund, provided the product is unworn, with the seal unbroken, and returned in its original box along with the warranty booklet (for timepieces).

How to Return Your Order:
If you wish to return your order for any reason, please email us at customerservice@platinawatchandco.com, including your name, order number, and product details.

You are responsible for arranging the return shipment. For your safety, we recommend using a secure and insured transport service to protect your package during transit. Be sure to obtain a tracking number, as this will allow you to claim a refund from the carrier in case of loss or theft. Please note: Platina Watch & Co does not cover return shipping costs, unless the product is damaged and qualifies as a claim/reclamation.

If you have any questions, you are welcome to contact us by email to:
customerservice@platinawatchandco.com